Posted on: 2016-12-12
Status: Active
Description
International Tower Lighting, LLC has immediate openings in our Network Operations Control Center (iNOCC) for Telephone Support. These openings will be for 2nd shift during the hours of 15:30-23:30. Candidate must also be willing and able to work holidays, and weekends.
Essential duties
- Telephone response to customer inquiries regarding communication tower sites.
- Electronically file and close Notice to Airmen (NOTAMs) and tickets in response to customer calls and electronic monitoring of communication tower sites.
- Assist customers with bringing new communication tower sites online and confirm proper operational status via iNOCC procedures.
Qualifications
- High School Diploma or equivalent.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Basic understanding of computers and Microsoft Windows operating system and applications.
- Preferred NOC experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination.
Education and Experience
- Two-year technical degree or equivalent combination of education and experience preferred.
- Between one and three years of experience in a customer service environment preferred.
Details
Through various competitive benefits, ITL supports the health, well-being, and personal growth of its employees. ITL offers benefit options including medical, dental, and vision coverage and is an Equal Opportunity / Affirmative Action Employer.
The position will be based in La Vergne, Tennessee, and does not require travelling.
Qualified candidates please apply to humanresources@itl-llc.com with resume.
